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Cosmetics and skincare cannot be taken back once the seal is broken, for hygiene reasons. This is standard for beauty products everywhere, not something specific to us.
But if we send you the wrong item, or it arrives damaged, that is our problem to fix, not yours.
Message us on WhatsApp (0322 4530600) within 48 hours of receiving the parcel, with a photo of the item and the packaging.
If the item is wrong, damaged in transit, or not what the order said, we will replace it or refund you. We cover the cost of getting it back to us.
We ask for photos because the courier needs them too — it is not us doubting you.
Products that have been opened, used, or had the seal broken, unless they were faulty or wrong.
Anything reported more than 48 hours after delivery, because by then we cannot show the courier what happened.
A change of mind after the product has been opened.
If you are unsure about a shade, a scent or whether something suits your skin, ask us on WhatsApp first. We would rather spend five minutes helping you pick than have you stuck with something you will not use.
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